WHO IS SIDE DOOR?
We have partnered with Side Door to handle customer service and logistics. SideDoor customer support can be contacted for any questions or concerns about delivery and/or damages.
WHAT IS YOUR RETURN/CANCELLATION POLICY?
ALL SALES ARE FINAL!
We are not able to take returns, cancellations, or exchanges, as items are shipped directly from the manufacturer. Inspect all items immediately upon delivery. If a product is damaged, take photographs of the packaging and product and contact SideDoor customer service. The SideDoor team will arrange for a repair or for the manufacturer to send a new piece(s).
WHAT IS THRESHOLD DELIVERY?
Threshold delivery does not include placing products in specific rooms, assembly, or removal of original packaging. If you require 'White Glove' delivery please reach out to SideDoor with your order number and they will arrange this service for you at an extra charge.
'White Glove' delivery includes packaging removal, light assembly, and placement.
SHIPPING & HANDLING FEES
Please remember all Shipping & Handling are included in the final price. Side Door uses their purchasing power to negotiate the best rates possible from a network of white-glove, LTL, and common carriers. This is the best way to compete with the large e-commerce sites that are targeting customers directly.
WHEN YOU shop GOSH via Side Door you are supporting
small business and not big box retailers!